In March 2020, due to Coronavirus we have had to cancel our scheduled face to face events.

CRU remains open and we will advertise some alternatives as soon as possible.

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Responding Well to People with ‘Challenging Behaviours’ Gold Coast

May 10, 2019 @ 9:30 am - 4:00 pm


About the Workshop:

Participants will be encouraged to understand more about the situations in which people with ‘challenging behaviour’ find themselves and to explore how they can best respond to support the person.

Ann will cover ways to develop strategies with the person, so that, regardless of the level of their disability, they can better understand the motivations, effects and consequences of their behaviour. This workshop will involve information sharing, practical tips and strategies and learning through stories. It will not provide a recipe to ‘fix’ the person.

Topics Covered will include:

• Defining and describing challenging behaviour
• Communication and its role in behaviour
• Consideration of what drives behaviour
• Understanding our part in the behaviour of others
• Developing a personal style which is not punishing


“People communicate their everyday needs in many ways.

Do you ever have the feeling that a person labelled with challenging behaviours uses certain actions or behaviours to send you a message?

What is that message?”

Thomas J. Willis & Gary W. LaVigna

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About the Presenter:

photo of Ann GreerAnn Greer has over fifteen years’ professional experience working with people whose behaviours are seen as challenging.  As well as drawing on the teachings of Donnellan, LaVigna and Willis, most of her learning and understandings have come from her greatest teachers, people with disabilities themselves. Ann works with Community Connection Inc. in Townsville to develop creative options for people with disabilities and their families to understand what’s possible in making a good life. Ann is the mother of three adults, two of whom live with disability.




Who Should Attend?

This workshop will be of interest to anyone supporting a person labelled as challenging – whether as a parent, family member, friend, or in a work role.

Using Your NDIS Funding at CRU

For people who are self-managing or using a plan manager, it is possible to use NDIS funding at CRU. To help you work out if this event is a reasonable and necessary support that will help you (or your family member) achieve your goals, see the Learning Objectives below. For more information about using NDIS funding at CRU, see our website. As CRU is not a registered NDIS service provider at this stage, people who are Agency managed cannot use NDIS funding to pay fees for CRU events.


Learning Objectives:

Participants in this workshop will:
• Understand forms of communication and interpret its role in behaviour;
• Learn how to work collaboratively to understand the motives, effects and consequences of behaviour;
• Understand their part in the behaviour of others;
• Learn how to respond to behaviour in ways that are respectful and non-punishing;
• Develop strategies for working with people to better understand and respond to their communication and ‘behaviours’.



To view CRU’s cancellation policy, visit: 


Community Resource Unit Ltd.

CRU has a 30 year track record of working across Queensland to help people with a disability take control of their lives and take their place in their community

Contact CRU if you need assistance or are unable to register online, by calling (07) 3844 2211 or email us at



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